How to Book Instruction

Bookings are essential and can be made by phone, or in person. A minimum of 50% deposit is required to make a booking. Full payment will be required to confirm a booking at least 10 days prior to the instruction date. Bookings made less than 10 days prior to the instruction date will require full payment.

Cancellation by client:

If you cancel:

  • More than 10 days in advance of the instruction date a 100% refund will apply.
  • Less than 10 days from the instruction date the 50% deposit is non-refundable.
  • Less than 48 hours no payment will be refunded.

Cancellation by Penrith Whitewater:

Penrith Whitewater Stadium Ltd. reserves the right to cancel or alter any instruction dates and/or instruction times. In these cases, you will be informed as soon as possible and every effort will be made to reschedule your instruction at the earliest possible time convenient to you or we will offer a 100% refund.

Please note that anyone considered by Penrith Whitewater staff to be intoxicated or adversely affected by drugs, will not be permitted to participate in any flat water or whitewater activities. No refunds will be made under these conditions.

Instruction at Penrith Whitewater Stadium is provided and sold exclusively by Penrith Whitewater and cannot be offered for sale or resale, or resold without prior written consent of Penrith Whitewater.

Risk:

Prior to the instruction you will be required to read and sign an 'Acceptance of Risk Agreement' acknowledging that canoeing/kayaking has inherent risks and dangers beyond those normally encountered in everyday life.